Refund Policy
At Radant, we strive to provide the best products and customer service to ensure you have a positive shopping experience. However, we understand that sometimes things don’t work out as expected. If you are not completely satisfied with your purchase, please read our refund policy below:
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be made within 30 days from the date of delivery.
- Proof of purchase (order number or receipt) is required.
2. How to Return an Item
If you would like to return your item, please follow these steps:
- Contact our customer service team at service@radant.shop within 30 days of receiving your product.
- Provide your order number and a brief explanation of the reason for the return.
- Once your return is approved, we will provide you with return instructions and a return address.
3. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.
4. Non-Refundable Items
Please note that we do not offer refunds on the following items:
- Products that have been used, altered, or damaged.
- Items purchased over 30 days ago.
- Sale or clearance items (unless defective).
5. Shipping Costs
Please note that shipping costs for returns are the responsibility of the customer, unless the product is faulty or damaged. If you are returning an item due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
6. Exchanges
If you would like to exchange a product for a different size, color, or style, please follow the return process above and place a new order for the desired item. Refunds will be issued for returned items as per our policy.
7. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
Email: service@radant.shop
